Clearsale

ClearSale: Comprehensive Fraud Protection & False Positive Reduction

ClearSale is a global pioneer in e-commerce fraud prevention, renowned for its unique approach that blends advanced artificial intelligence with the world's largest in-house team of specialized fraud analysts. Trusted by top global retailers, ClearSale is specifically designed to maximize approval rates and virtually eliminate false positives, ensuring that legitimate customers never face unnecessary friction.

Capabilities:

Hybrid AI & Human Review: ClearSale uses powerful machine learning to automatically approve good orders, while routing borderline or highly complex transactions to specialized human analysts for secondary review instead of outright declining them.
Chargeback Guarantee: For merchants wanting complete peace of mind, ClearSale offers a comprehensive chargeback insurance model, reimbursing you for any fraud-related chargebacks that slip through the system.
Behavioral Biometrics: Analyzes how users interact with your website or app (keystrokes, mouse movements) to differentiate between legitimate buyers and bots or fraudsters.
False Positive Reduction: Laser-focused on protecting your revenue by ensuring good customers aren't turned away by overly aggressive automated rules.

How It Works With Our Orchestration Engine: When you connect ClearSale to our platform, we ingest their specific status codes (e.g., APA for Auto-Approve, Analysis for manual review, and RPA/RPM for Rejects). We automatically map these responses into our standardized risk tiers: Low Risk (direct routing to your preferred gateway for frictionless checkout), Medium Risk (as triggering a 3DS step-up challenge while ClearSale completes its analysis), and **High Risk **(blocking the transaction or routing to a high-risk gateway).

Risk Tiers

The table below outline how the raw responses and risk scores from each supported provider are mapped to these standardized levels, along with the default routing actions triggered by each tier. Keep in mind that while these represent our standard configurations, you have full control to customize what triggers each risk level to perfectly align with your business's unique risk appetite.

ClearSale uses specific status codes (like APA for automatic approval, or RPM for rejected).

Provider's Raw Response (Example)	Our Standardized Risk Level	Default Routing Strategy
Status: `APA` / `APM` (Auto-Approve)	🟢 LOW RISK	Process directly via preferred gateway (e.g., Adyen)
Status: `AMA` (Manual Review)	🟡 MEDIUM RISK	Step-up authentication: Approve the transactions and wait for a manual review and/or Trigger 3D Secure (3DS)
Status: `RPM` / `RPA` (Rejected)	🔴 HIGH RISK	Deny transaction OR Route to specialized high-risk gateway

Requirements

The following content lists the requirements for a successful integration with Clearsale.

Test environment requirements

You need the following credentials to test the integration with Clearsale:

Clearsale account
Access to Clearsale test store
Test products with the following configured amounts:
- One product with amount equal to or less than 50.
- One product with amount greater than 50, and less than or equal to 100.
- One product with amount less than 100.

📘
During the integration process, you will have a dedicated sales engineer or technical operations engineer to perform tests in sandbox and production environments.

Production requirements

You need the following credentials to complete the integration in production with Clearsale:

You completed the certification in test environment
Have access to a productive Clearsale account
Have a real card to perform tests

📘
If you have a KAM from your anti-fraud engine, we recommend informing them to expedite the process.

Integrate Clearsale

Start your integration with Clearsale by completing a certification with DEUNA in the test environment and then repeating the process in the production environment.

You will be able to use Clearsale in a centralized way in DEUNA.

1. Send an email to Clearsale to activate DEUNA

Send an email to Clearsale indicating that you will activate DEUNA, to activate Clearsale with pre-authorization

Enable DEUNA with Clearsale Pre-Authorization flow

Hello Clearsale team,

We will start the certification process with DEUNA with pre-authorization flow. Once we finish, cases will be sent for review for:
1. Automatic approval
2. Automatic rejection
3. Manual Analysis - Manually Approved
4. Manual Analysis - Manually Declined
5. Manual Analysis - Keep it in Analyzing state

In addition, we share DEUNA URLs to activate webhooks:
- Test environment: https://api.stg.deuna.io/manual-review
- Production environment: https://apigw.getduna.com/manual-review

Regards,

📘
Clearsale will indicate that they will enable the configuration in production, once test transaction evidence is sent.

2. Obtain test credentials

Access the Clearsale test portal with the information provided by Clearsale.

In the dashboard, select the three dots and click on Settings.

Copy the following data:
- API Key
- Client Id
- Client secret

3. Configure DEUNA test environment

Activate Clearsale with Pre-Authorization in the staging test Admin.

In the DEUNA Admin, go to Connections.
Search for Clearsale and click on Connect.

Enter the Clearsale credentials on the screen:
- Enter test in Environment (test, live).
- Enter your Clearsale Client secret in Client secret.
- Enter your Clearsale id in Client Id.
- Enter your Clearsale API key in API key.
Click on Connect.

👍
Upon completing the configuration you will see a success message.

4. Test the integration

Perform the following integration tests:

	Case	Rule	Use case	Acceptance criteria
1	Automatic approval	DEUNA transaction with total amount ≤ 50	The buyer selects a product with an amount ≤ 50. 2. Selects DEUNA to make the payment. 3. Fills in the information and completes the purchase.	The transaction is approved in DEUNA. 2. The transaction is approved in Clearsale. 3. The transaction is approved in your store.
2	Automatic rejection	DEUNA transaction > 50 total amount ≤ 100	The buyer selects a product with an amount > 50 and ≤ 100. 2. Selects DEUNA to make the payment. 3. Fills in the information and completes the purchase.	The transaction in DEUNA is denied. 2. The transaction is denied in Clearsale. 3. The transaction is rejected in your store.
3	Manual Analysis - Manually Approved	DEUNA transaction for total amount > 100	The buyer selects a product with an amount > 100. 2. Selects DEUNA to make the payment. 3. Fills in the information and completes the purchase. 4. The merchant enters their Clearsale and DEUNA panel to validate the pending transaction. 5. The merchant manually approves the transaction.	The transaction in DEUNA is approved. 2. The transaction in Clearsale is approved. 3. The transaction in your store is approved.
4	Manual Analysis - Manually Declined	DEUNA transaction for total amount > 100	The buyer selects a product with an amount > 100. 2. Selects DEUNA to make the payment. 3. Fills in the information and completes the purchase. 4. The merchant enters their Clearsale and DEUNA panel to validate the pending transaction. 5. The merchant manually declines the transaction.	The transaction in DEUNA is rejected. 2. The transaction in Clearsale is rejected. 3. The transaction in your store is rejected.
5	Manual Analysis - Keep it in Analyzing state	DEUNA transaction for total amount > 100	The buyer selects a product with an amount > 100. 2. Selects DEUNA to make the payment. 3. Fills in the information and completes the purchase.	The transaction in Clearsale remains as analyzing.

Upon completing the tests you must enter DEUNA and search for the 5 transactions, in each one of them you must copy the transaction ID to send it to Clearsale. To do this you must enter the DEUNA dashboard and go to the orders module

When you enter the detail you must copy the transaction ID as in the image, for each of the tests performed

5. Send test evidence to Clearsale

Once the tests are completed, send an email to Clearsale with the transaction evidence. We recommend sending it in the same email where the DEUNA conversation was started.

Dear Clearsale team,

We attach evidence of tests with DEUNA in test environment:

1. Automatic approval:  1xxxxxxx123
2. Automatic rejection: 1xxxxxxx123
3. Manual Analysis - Manually Approved: 1xxxxxxx123
4. Manual Analysis - Manually Declined: 1xxxxxxx123
5. Manual Analysis - Keep it in Analyzing state: 1xxxxxxx123

We await your confirmation to perform activation in production.

Regards,

👍
Clearsale will respond indicating that you can proceed with the production process.

6. Repeat the process in production

Start the Clearsale and DEUNA certification process in the production environment.

For the production environment, the process is the same for obtaining Clearsale credentials and configuration in DEUNA Admin, but using production URLs and credentials:

Clearsale: https://app.clear.sale/
DEUNA: https://admin.deuna.com/

7. Perform production test transactions

Just like in the testing process you must send evidence to Clearsale.

📘
It is recommended to send evidence of at least three transactions to Clearsale once configured and activated.

🚧
You must have a card available to perform production tests.

8. Send production test evidence to Clearsale

To finish you must send the production transactions to Clearsale in the same email to validate that everything is correct.

9. Activate manual review in DEUNA

Once the fraud engine confirms that the webhook was activated, it is extremely important to perform the following configuration. You must enter your DEUNA configuration and go to Administration -> Commerce and activate the "General fraud settings" attributes

Enable manual review
Enable automatic execution of operations

Once activated, we can continue with the process.

👍
Clearsale is activated as anti-fraud engine.