Manage orders

Manage users from your store in DEUNA.

Manage orders within the ADMIN. You can:

• Capture orders.
• Refund orders (partial and total refunds).
• Void orders.
• Send payment receipts.

Capture an order

Capturing a transaction confirms that the order is ready for execution.

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To perform the capture, the order must have the payment status Authorized.

Manually capture an authorized transaction:

1. Access the side menu in the Orders section.
2. Use the available filters to locate the specific transaction.
3. Select the transaction to open its details.
4. Click on the eye icon on the right side of the table.
5. Go to the Actions dropdown menu.
6. Click on Capture.
7. Select the option:
   • Full capture: Confirms the total transaction.
   • Partial capture: Confirms part of the transaction for an installment purchase.
8. Click Save.

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Partial capture is enabled if the payment processor supports the operation.

Refund an order

Refunding a transaction involves returning money to the buyer.

There are two types of refund:

• Full refund: Returns the total purchase amount.
• Partial refund: Returns part of the total purchase amount, depending on business logic.

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To perform a refund, the order must have the payment status Processed or Captured.

Manually refund a transaction:

1. Access the side menu and select the Orders section.
2. Use the available filters to locate the specific transaction.
3. Select the desired transaction to access its details
4. Click on the eye icon located on the right side of the table.
5. Go to the Actions dropdown menu.
6. Click on Refund.
7. Select between the refund option:
   • Full refund
   • Partial refund
8. Click Save.

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The partial refund option is enabled if the payment processor supports the operation.

Void an order

Voiding a transaction involves canceling an order that has not yet been processed. Voiding is necessary when you need to cancel an order before its execution.

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To perform a void, the order must have the payment status Authorized.

Manually void an authorized transaction:

1. Access the side menu and select the Orders section.
2. Use the available filters to locate the specific transaction.
3. Select the desired transaction to access its details.
4. Click on the eye icon located on the right side of the table.
5. Go to the Actions dropdown menu
6. Click on Void.
7. Confirm the void by clicking on the confirmation modal.