Reembolsos Asíncronos
¿Qué es?
Un Reembolso Asíncrono, significa que al momento de realizar la petición al PSP vía DEUNA, este primero nos responde que ha iniciado el proceso (Lo cual no significa que se haya efectuado exitosamente) y la confirmación o rechazo puede llegarnos unos segundos más tarde (las actualizaciones son async). En estos casos DEUNA retorna estados intermedios tales como refunding (para reembolso total) o partial_refunding (para reembolso parcial), y una vez tengamos la confirmación del PSP, DEUNA actualiza el estado y emite un weebhook con el estado final ya sea refunded, partial_refunded o denied (significa que el reembolso falló).
Configuración Webhook Deuna
Toda esta información de los estados de las ordenes será transmitida vía Webhooks a nuestros comercios, siempre que sea haya colocado un valor en webhook_urls.notify_order al momento de crear una orden. Para más información revisar el API reference de Tokenización de Ordenes aquí. En caso que estén usando el /purchase V2 el campo order.webhook_urls.notify_order puede mandarse directamente en el request payload.
Uso del correcto API de reembolsos
Para el correcto uso y funcionamiento del flujo de reembolsos, el comercio debe usar el API de reembolsos V2 ya que la versión V1 va a ser deprecada pronto.
Listado de PSPs que soportan estados intermedios para los reembolsos asíncronos:
- Kushki
- dLocal
- Cybersource
- NuPay (APM)
Diagramas de Flujos
Refund V2 con estado intermedio
Refund V2 con estado final
Ejemplos
Respuesta de Webhook
El webhook de DEUNA responde al Comercio con el resultado de la orden, en donde se puede verificar el estado de la transacción en la propiedad order.payment.data.status dentro del siguiente JSON:
{
"order": {
"order_id": "checkout_qsr_1723230422",
"store_code": "all",
"currency": "MXN",
"tax_amount": 0,
"display_tax_amount": "",
"shipping_amount": 0,
"display_shipping_amount": "MXN 0.00",
"items_total_amount": 1900,
"display_items_total_amount": "MXN 19.00",
"sub_total": 1900,
"display_sub_total": "MXN 19.00",
"total_amount": 1900,
"display_total_amount": "MXN 19.00",
"items": [
{
"id": "789456123",
"name": "Polo Shirt",
"description": "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean euismod bibendum laoreet.",
"options": "string option",
"total_amount": {
"amount": 1900,
"original_amount": 0,
"display_amount": "MXN 19.00",
"display_original_amount": "MXN 0.00",
"currency": "MXN",
"currency_symbol": "$",
"total_discount": 0,
"display_total_discount": "MXN 0.00"
},
"unit_price": {
"amount": 1900,
"display_amount": "MXN 19.00",
"currency": "MXN",
"currency_symbol": "$"
},
"tax_amount": {
"amount": 0,
"display_amount": "MXN 0.00",
"currency": "MXN",
"currency_symbol": "$"
},
"quantity": 1,
"uom": "Piece",
"upc": "string",
"sku": "HEADPH001",
"isbn": "123-456-789",
"brand": "Generic Brand",
"manufacturer": "Generic Manufacturer",
"category": "Electronics",
"color": "Black",
"size": "",
"weight": {
"weight": 1,
"unit": "kg"
},
"image_url": "https://cdn.stg.deuna.io/explore-deuna/assets/shirt.png",
"details_url": "",
"type": "Electronics",
"taxable": true,
"discounts": [],
"included_in_subscription": false,
"subscription_id": "00000000-0000-0000-0000-000000000000",
"item_details": []
}
],
"discounts": [],
"shipping_address": {
"id": 0,
"user_id": "",
"first_name": "John",
"last_name": "Doe",
"phone": "99999999999",
"identity_document": "XAXX010101000",
"lat": -41.743,
"lng": 11.987,
"address1": "José Luis Lagrange 456, Colonia Polanco",
"address2": "José Luis Lagrange 456, Colonia Polanco",
"city": "Ciudad de México",
"zipcode": "11510",
"state_name": "Cundinamarca",
"country_code": "MX",
"additional_description": "",
"address_type": "home",
"is_default": false,
"created_at": "2024-08-09T19:07:10.577163712Z",
"updated_at": "2024-08-09T19:07:10.577163825Z",
"identity_document_type": ""
},
"shipping_options": null,
"user_instructions": "",
"metadata": {},
"status": "succeeded",
"payment": {
"data": {
"amount": {
"amount": 1900,
"currency": "COP"
},
"metadata": {
"authorization_code": "000000",
"site_domain": null
},
"from_card": {
"card_brand": "visa",
"first_six": "411111",
"last_four": "1111",
"installment": {
"installments": 1,
"plan_id": "",
"plan_option_id": "",
"installment_type": "",
"installment_rate": 0,
"installment_amount": 0
},
"bank_name": "JPMORGAN CHASE BANK, N.A.",
"country_iso": "BR"
},
"updated_at": "2024-08-09 19:07:11.201482143 +0000 UTC",
"method_type": "credit_card",
"merchant": {
"store_code": "all",
"id": "eb3e7d0e-389e-4685-bcfe-ccf26f613519"
},
"created_at": "2024-08-09 19:07:11.200209553 +0000 UTC",
"id": "checkout_qsr_1723230422",
"processor": "kushki",
"customer": {
"email": "[email protected]",
"id": "cb7c2531-e99a-489c-8f8f-45e57e4ce5fb",
"first_name": "",
"last_name": ""
},
"status": "refunded",
"reason": "",
"external_transaction_id": "197950573098739835",
"merchant_payment_processor_name": "",
"authorization_code": "000000",
"installment_interest_calculations": null
}
},
"gift_card": [],
"redirect_url": "",
"webhook_urls": null,
"total_discount": 0,
"display_total_discount": "MXN 0.00",
"shipping": null,
"cash_change": 0,
"shipping_method": null,
"shipping_methods": [],
"timezone": "",
"scheduled_at": "",
"billing_address": {
"id": 1896,
"user_id": "cb7c2531-e99a-489c-8f8f-45e57e4ce5fb",
"first_name": "Jhon",
"last_name": "Doe",
"phone": "+5999999999",
"identity_document": "1234567891",
"lat": -0.10003200173377991,
"lng": -78.46955871582031,
"address1": "Av. Eloy Alfaro 14, Quito 170515, Ecuador",
"address2": "Av. Eloy Alfaro 14, Quito 170515, Ecuador",
"city": "Quito",
"zipcode": "170515",
"state_name": "Quito",
"country_code": "ECU",
"additional_description": "No tocar timbre",
"address_type": "home",
"is_default": false,
"created_at": "2024-08-09T19:07:10.577164403Z",
"updated_at": "2024-08-09T19:07:10.577164531Z",
"email": "",
"identity_document_type": "DNI"
},
"payment_link": "",
"display_shipping_tax_amount": "MXN 0.00",
"display_total_tax_amount": "MXN 0.00",
"shipping_tax_amount": 0,
"total_tax_amount": 0,
"user_id": "",
"include_payment_options": [],
"redirect_urls": {
"success": "",
"pending": "",
"error": "",
"fallback": "",
"close": ""
},
"created_at": "",
"updated_at": "",
"payer_info": null,
"discount_amount": 0,
"shipping_discount_amount": 0,
"device_fingerprint": "",
"expired_at": "",
"version": "0",
"fraud": {
"analysis": {
"score": 0.28712958,
"processor": "SIFT",
"risk_level": "",
"status": "automatic_decision",
"type": "",
"fraud_decision": "",
"details": "",
"processor_response": ""
}
},
"display_total_interest_amount": "",
"payment_method": "",
"token": "",
"statement_descriptor": ""
},
"custom_fields": []
}
Respuesta de Refund V2
En este ejemplo podemos apreciar que en la propiedad data.status tenemos el resultado del reembolso como refunding pero también podría ser refunded dependiendo de los casos anteriormente mencionados.
{
"data": {
"refund_id": "fffda815-bde4-47be-b698-f94ad41c270f",
"status": "refunding",
"refund_amount": {
"amount": "1900",
"currency": "COP"
},
"order": null,
"refunds": [
{
"refund_id": "fffda815-bde4-47be-b698-f94ad41c270f",
"refund_amount": {
"amount": "1900",
"currency": "COP"
},
"refunded_on": "2024-08-09T19:18:31Z",
"status": "refunding",
"external_transaction_id": "661723231110709722"
}
]
},
"error": null
}
En esta tabla se describen a continuación las propiedades que responde nuestro endpoint de Refund V2:
| Property Name | Datatype | Description |
|---|---|---|
| data.refund_id | String | ID del reembolso en formato UUID. |
| data.status | String | Estado del Reembolso. |
| data.refund_amount.amount | String | Monto del Reembolso. |
| data.refund_amount.currency | String | Moneda del Reembolso. |
| data.order | Order | Objeto de la Orden. |
| data.refunds | Lista | Lista de Reembolsos en la Orden. |
| data.refunds.refund_id | String | ID del Reembolso en formato UUID. |
| data.refunds.refund_amount.amount | String | Monto del Reembolso. |
| data.refunds.refund_amount.currency | String | Moneda del Reembolso. |
| data.refunds.refunded_on | Date | Fecha del Reembolso en formato ISO 8601. |
| data.refunds.status | String | Estado del Reembolso. |
| data.refunds.external_transaction_id | String | ID del Reembolso proporcionado por el PSP. |
| error | Object | Objeto de error. |
A su vez también en nuestro endpoint de GetOrder retornamos en una propiedad llamada refunds todos los refunds que se han tenido.
{
"token": "6a5827ee-2d0c-440f-bb72-cd203fcf7f47",
"order_type": "DEUNA_NOW",
"order": {
"order_id": "checkout_qsr_1723231005",
"store_code": "all",
"currency": "MXN",
"tax_amount": 0,
"display_tax_amount": "MXN 0.00",
"shipping_amount": 0,
"display_shipping_amount": "MXN 0.00",
"items_total_amount": 1900,
"display_items_total_amount": "MXN 19.00",
"sub_total": 1900,
"display_sub_total": "MXN 19.00",
"total_amount": 1900,
"display_total_amount": "MXN 19.00",
"items": [
{
"id": "789456123",
"name": "Polo Shirt",
"description": "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean euismod bibendum laoreet.",
"options": "string option",
"total_amount": {
"amount": 1900,
"original_amount": 0,
"display_amount": "MXN 19.00",
"display_original_amount": "MXN 0.00",
"currency": "MXN",
"currency_symbol": "$",
"total_discount": 0,
"display_total_discount": "MXN 0.00"
},
"unit_price": {
"amount": 1900,
"display_amount": "MXN 19.00",
"currency": "MXN",
"currency_symbol": "$"
},
"tax_amount": {
"amount": 0,
"display_amount": "MXN 0.00",
"currency": "MXN",
"currency_symbol": "$"
},
"quantity": 1,
"uom": "Piece",
"upc": "string",
"sku": "HEADPH001",
"isbn": "123-456-789",
"brand": "Generic Brand",
"manufacturer": "Generic Manufacturer",
"category": "Electronics",
"color": "Black",
"size": "",
"weight": {
"weight": 1,
"unit": "kg"
},
"image_url": "https://cdn.stg.deuna.io/explore-deuna/assets/shirt.png",
"details_url": "",
"type": "Electronics",
"taxable": true,
"discounts": [],
"included_in_subscription": false,
"subscription_id": "00000000-0000-0000-0000-000000000000",
"item_details": []
}
],
"discounts": [],
"shipping_address": {
"id": 0,
"user_id": "",
"first_name": "John",
"last_name": "Doe",
"phone": "99999999999",
"identity_document": "XAXX010101000",
"lat": -41.743,
"lng": 11.987,
"address1": "José Luis Lagrange 456, Colonia Polanco",
"address2": "José Luis Lagrange 456, Colonia Polanco",
"city": "Ciudad de México",
"zipcode": "11510",
"state_name": "Cundinamarca",
"country_code": "MX",
"additional_description": "",
"address_type": "home",
"is_default": false,
"created_at": "2024-08-09T19:16:57.821466737Z",
"updated_at": "2024-08-09T19:16:57.821466842Z",
"identity_document_type": ""
},
"shipping_options": {
"type": "delivery",
"details": {
"store_name": "",
"address": "",
"address_coordinates": {
"lat": 0,
"lng": 0
},
"contact": {
"name": "",
"phone": ""
},
"additional_details": {
"pickup_time": "0001-01-01T00:00:00Z",
"stock_location": ""
}
}
},
"user_instructions": "",
"metadata": {},
"status": "refund",
"payment": {
"data": {
"amount": {
"amount": 1900,
"currency": "COP"
},
"metadata": {
"authorization_code": "000000",
"site_domain": null,
"status_reason": ""
},
"from_card": {
"card_brand": "visa",
"first_six": "411111",
"last_four": "1111",
"installment": {
"installments": 1,
"plan_id": "",
"plan_option_id": "",
"installment_type": "",
"installment_rate": 0,
"installment_amount": 0
},
"bank_name": "JPMORGAN CHASE BANK, N.A.",
"country_iso": "BR"
},
"updated_at": "2024-08-09 19:18:33.400481096 +0000 UTC",
"method_type": "credit_card",
"merchant": {
"store_code": "all",
"id": "eb3e7d0e-389e-4685-bcfe-ccf26f613519"
},
"created_at": "2024-08-09 19:16:58.382945 +0000 UTC",
"id": "checkout_qsr_1723231005",
"processor": "kushki",
"customer": {
"email": "[email protected]",
"id": "cb7c2531-e99a-489c-8f8f-45e57e4ce5fb",
"first_name": "",
"last_name": ""
},
"status": "refunded",
"reason": "",
"external_transaction_id": "591961123539970140",
"authorization_3ds": {
"version": "",
"url_challenge": ""
},
"merchant_payment_processor_name": "kushki",
"processor_error": {
"code": "",
"message": ""
},
"authorization_code": "000000",
"installment_interest_calculations": {
"installment_type": "",
"installment_rate": 0,
"is_mci_payment": false,
"calculated_interest": 0,
"items_subtotal_amount": 0
},
"routing_strategy": ""
}
},
"gift_card": [],
"redirect_url": "",
"webhook_urls": null,
"total_discount": 0,
"display_total_discount": "MXN 0.00",
"shipping": {
"original_amount": 0,
"total_discount": 0,
"discounts": []
},
"cash_change": 0,
"shipping_method": {
"code": "",
"name": "",
"min_delivery_date": "",
"max_delivery_date": "",
"cost": 0,
"display_cost": "",
"tax_amount": 0,
"display_tax_amount": "",
"scheduler": []
},
"shipping_methods": [],
"timezone": "",
"scheduled_at": "",
"billing_address": {
"id": 1896,
"user_id": "cb7c2531-e99a-489c-8f8f-45e57e4ce5fb",
"first_name": "Jhon",
"last_name": "Doe",
"phone": "+5999999999",
"identity_document": "1234567891",
"lat": -0.10003200173377991,
"lng": -78.46955871582031,
"address1": "Av. Eloy Alfaro 14, Quito 170515, Ecuador",
"address2": "Av. Eloy Alfaro 14, Quito 170515, Ecuador",
"city": "Quito",
"zipcode": "170515",
"state_name": "Quito",
"country_code": "ECU",
"additional_description": "No tocar timbre",
"address_type": "home",
"is_default": false,
"created_at": "2024-08-09T19:16:57.82146762Z",
"updated_at": "2024-08-09T19:16:57.821467755Z",
"email": "",
"identity_document_type": "DNI"
},
"payment_link": "",
"display_shipping_tax_amount": "MXN 0.00",
"display_total_tax_amount": "MXN 0.00",
"shipping_tax_amount": 0,
"total_tax_amount": 0,
"user_id": "",
"include_payment_options": [],
"redirect_urls": {
"success": "",
"pending": "",
"error": "",
"fallback": "",
"close": ""
},
"created_at": "2024-08-09 19:16:45.517043918 +0000 UTC",
"updated_at": "",
"payer_info": null,
"discount_amount": 0,
"shipping_discount_amount": 0,
"device_fingerprint": "",
"expired_at": "",
"version": "0",
"fraud": {
"analysis": {
"score": 0.2977461,
"processor": "SIFT",
"risk_level": "",
"status": "automatic_decision",
"type": "",
"fraud_decision": "",
"details": "",
"processor_response": ""
}
},
"total_interest_amount": 0,
"display_total_interest_amount": "MXN 0.00",
"payment_method": "",
"token": "",
"statement_descriptor": ""
},
"custom_fields": [],
"checkout_modules": [],
"refunds": [
{
"refund_id": "fffda815-bde4-47be-b698-f94ad41c270f",
"refund_amount": {
"amount": "1900",
"currency": "COP"
},
"refunded_on": "2024-08-09T19:18:31Z",
"status": "refunded",
"external_transaction_id": "661723231110709722"
}
]
}
Updated about 1 month ago