Orders
In Orders you can view the list of orders that have been managed in DEUNA.
Access the side menu and select the Orders section.
View transactions processed in DEUNA and access:
- Detail of each order.
- Payment and transaction details.
- Associated fraud details.
Fields
In the order list, the following fields are shown:
| Column | Description |
|---|---|
| Order ID | Unique identifier of the order. |
| Creation date | Date and time when the order was created. |
| Email address associated with the order. | |
| Amount | Transaction amount. |
| Fraud status | Fraud evaluation status for the order. |
| Payment Processor | Payment processor used in the transaction. |
| Payment Status | Current payment status |
Order Filters
When selecting one or more filters, the table information is updated.
Filter the main list using the following filters:
| Filter | Type | Description |
|---|---|---|
| Search | Search | Search orders by their order ID or associated email. |
| Date | Date range | Filter the order list according to a date range. Offers the following predefined options for quick selection: - "Today" - "7 days" - "15 days" - "30 days" |
| Payment Method | Multiple selection | Filter orders according to the payment method used. |
| Order Status | Multiple selection | Filter orders according to their current status: - Pending - Completed - Cancelled |
| Payment Status | Multiple selection | Filter the order list according to their payment status: - Pending - Completed - Rejected |
| Payment Processor | Multiple selection | Filter orders according to the payment processor used for the transaction. |
Click Clear filter to reset the filters and view all orders without filtering.
View order detail
Discover detailed information about the order, payment and associated fraud.
To view order detail:
- Locate the desired order
- Click on the eye icon located on the right side of the table.
In the order detail, you will find the following information:
| Variable | Type | Description |
|---|---|---|
| Amount | Summary | Total transaction amount. |
| Payment Status | Summary | Current payment status: - Approved - Rejected - Captured |
| Last update | Summary | Date and time of the last modification to the order. |
| Payment Processor | Summary | Payment provider used for the transaction. |
| Order token | Summary | Unique identifier of the order. |
| Credential | Summary | Name of the payment processor connection. |
| Transaction ID | Summary | Unique identifier of the transaction. |
| Processor reference ID | Summary | Identifier provided by the payment processor. |
| Order status | Payment Detail | Current order status: - Pending - Completed - Cancelled |
| Order creation | Payment Detail | Date and time when the order was created. |
| Payment date | Payment Detail | Date and time when the payment was made. |
| Error code | Payment Detail | Error code provided by the payment processor in case of failure. |
| Rejection reason | Payment Detail | Specific reason for payment rejection provided by the processor. |
| Issuer | Payment Detail | Issuing bank of the card used for payment. |
| Payment method | Payment Detail | Type of payment method used (credit card, debit, transfer, etc.). |
| Brand | Payment Detail | Card brand used for payment (Visa, Mastercard, etc.). |
| Card bin | Payment Detail | First six digits of the card used for payment. |
| Deferred | Payment Detail | Information about deferred payments, if applicable. |
| Installments | Payment Detail | Number of installments selected for payment. |
| Deferred amount | Payment Detail | Total deferred amount, if applicable. |
| Interest | Payment Detail | Information about interest applied to payment, if applicable. |
| Risk processor | Risk data | Fraud prevention provider used. |
| Risk score | Risk data | Risk score assigned to the transaction. |
| Identified as fraud | Risk data | Indication of whether the transaction was identified as fraud. |
| Fraud detail | Risk data | Detailed information about fraud identification, if applicable. |
| Name | Customer data | Name of the customer who made the purchase. |
| Phone number | Order detail | Customer's phone number. |
| Order detail | Customer's email address. | |
| Address | Order detail | Customer's billing address. |
| City | Order detail | Customer's city of residence. |
| State | Order detail | Customer's state or province of residence. |
| Zip code | Order detail | Zip code of the customer's address. |
| Country | Order detail | Customer's country of residence. |
| SKU | Order detail | Stock keeping unit code of the product. |
| Item description | Order detail | Detailed description of the product. |
| Quantity | Order detail | Quantity of products purchased. |
| Price | Order detail | Unit price of the product. |
| Total per item | Order detail | Total price per item. |
| Subtotal | Order detail | Purchase subtotal before applying taxes and discounts. |
| Shipping | Order detail | Shipping cost associated with the purchase. |
| Discount | Order detail | Amount discounted from the total purchase. |
| Taxes | Order detail | Amount of taxes applied to the purchase. |
| Total | Order detail | Final total of the purchase, including taxes, discounts and shipping. |
Manage orders
Manage users from your store in DEUNA.
Manage orders within the ADMIN. You can:
- Capture orders.
- Refund orders (partial and total refunds).
- Void orders.
- Send payment receipts.
Capture an order
Capturing a transaction confirms that the order is ready for execution.
To perform the capture, the order must have the payment status Authorized.
Manually capture an authorized transaction:
- Access the side menu in the Orders section.
- Use the available filters to locate the specific transaction.
- Select the transaction to open its details.
- Click on the eye icon on the right side of the table.
- Go to the Actions dropdown menu.
- Click on Capture.
- Select the option:
- Full capture: Confirms the total transaction.
- Partial capture: Confirms part of the transaction for an installment purchase.
- Click Save.
Partial capture is enabled if the payment processor supports the operation.
Refund an order
Refunding a transaction involves returning money to the buyer.
There are two types of refund:
- Full refund: Returns the total purchase amount.
- Partial refund: Returns part of the total purchase amount, depending on business logic.
To perform a refund, the order must have the payment status Processed or Captured.
Manually refund a transaction:
- Access the side menu and select the Orders section.
- Use the available filters to locate the specific transaction.
- Select the desired transaction to access its details
- Click on the eye icon located on the right side of the table.
- Go to the Actions dropdown menu.
- Click on Refund.
- Select between the refund option:
- Full refund
- Partial refund
- Click Save.
The partial refund option is enabled if the payment processor supports the operation.
Void an order
Voiding a transaction involves canceling an order that has not yet been processed. Voiding is necessary when you need to cancel an order before its execution.
To perform a void, the order must have the payment status Authorized.
Manually void an authorized transaction:
- Access the side menu and select the Orders section.
- Use the available filters to locate the specific transaction.
- Select the desired transaction to access its details.
- Click on the eye icon located on the right side of the table.
- Go to the Actions dropdown menu
- Click on Void.
- Confirm the void by clicking on the confirmation modal.
Manage receipts
DEUNA allows merchants to automatically send purchase receipts to their customers after completing a successful transaction.
Additionally, administrators can manage these receipts directly from the administration portal with options to download or resend them.
This service is designed to offer transparency and an optimized experience for customers and merchants.
Send, resend and download payment receipts.
Activation of automatic receipt sending
Merchants can activate the functionality from the configuration section of the DEUNA administration portal, in the Merchant section. Currently, automatic receipts are available for successful orders, and support for refunded orders will be available soon.
The available customization options are the redirect links:
- Terms and conditions
- Cancellation policies
Automatic receipt sending
Upon completing a successful transaction, the order receipt is generated and sent to the registered email of the buyer user.
Applies to orders processed by purchase or authorization and capture.
Receipt fields
| Fields | Description |
|---|---|
| Logo | Logo image of the merchant issuing the receipt. |
| Payment date | Payment creation date |
| Country | Country code |
| Transaction number | Unique number that identifies the transaction or order. |
| Authorization code | Authorization code |
| Merchant name | Name of the merchant or service receiving the payment. |
| Payment method | Payment method used for the transaction |
| Brand | Payment brand in case of card payment |
| Bin | Card bin in case of card payment. First 6 card numbers |
| Last 4 card numbers | Last 4 card numbers |
| Product/service name | Product/service name |
| Product/service description | Product/service description |
| Quantity | Number of units purchased of each product or service. |
| Unit price | Cost per unit of each product or service. |
| Subtotal | Total amount before taxes and discounts |
| Taxes | Detail of taxes added to the transaction. |
| Discounts | Discounts applied in the transaction |
| Shipping | Shipping amount if applicable to the order. |
| Total amount | Total amount to pay after applying taxes and discounts. |
| Receipt ID | Unique number that identifies the receipt. |
| Voucher generation date | Voucher generation date. |
| Voucher resend date | Voucher resend date. |
| Voucher download date | Voucher download date. |
| Terms and conditions | Redirect link to terms and conditions |
| Cancellation policy | Redirect link to cancellation policy |
PDF receipt download
Access the detail of a successful order from the DEUNA administration portal and download the receipt in PDF format.
The downloaded receipt includes all the fields mentioned above, the receipt generation date and the receipt download date.
Receipt resending
Resend the receipt to the customer from the DEUNA administration portal, to the same buyer's email or to another desired email address.
This functionality ensures that the customer can receive their receipt again in case of loss or duplicate request. Additionally, the receipt includes the receipt generation date and the receipt resend date to ensure traceability.
Updated 2 days ago