Case management

Business does not send email

In certain cases, the merchant may not send the user's email address in the query parameters.

To resolve this situation, DEUNA provides a specific view that allows the user's email to be collected, which is necessary to initiate the Click to Pay flow.

The flow is detailed below.

Email collection screen:

• If the email is not provided via the Query Params, a view designed to collect the user's email address will be presented.
• This screen is mandatory, as Click to Pay requires this information to initiate the payment process. This view controls email validation.

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Integration with Click to Pay cannot be completed without an email, this screen is critical to ensure the continuity of the process.

Start of the Click to Pay flow

• Once collected, the email address will be used to initiate the workflow on the Click to Pay platform.
• The steps will be followed according to the user type.
• Depending on the user status (Guest, Remembered, or Registered), Click to Pay will continue with the corresponding workflow to complete the transaction.

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Ensure that the Click to Pay flow can be executed even if the merchant does not initially provide the user's email address.